International Usage and Taxation
On this page
Tax ID Number
If your organization's billing or invoice address is outside of the United States (USA), add your VAT or GST Number in the VAT/GST ID field on the Payment Method or the Billing Profile modal.
Atlas displays the VAT/GST ID field only if you select a country other than the United States.
Taxation by Region
VAT and GST vary by region. Your organization's billing address determines your region.
Australia
Atlas and Flex Consulting charge GST if
you do not enter a valid GST ID Number.
Provide a valid GST ID Number on your
billing profile to incur no GST
charges.
Canada
Your GST ID Number is your 9-digit
Federal Business Number,
plus your 2-character program identifier, plus your 4-digit
reference number.
Atlas charges GST if you do not enter a valid GST ID Number.
Provide a valid GST ID Number on your
billing profile to incur no GST
charges.
Some Canadian provinces charge a provincial sales tax (PST).
Atlas always charges PST, even with a valid GST ID Number.
European Union (EU)
Atlas and Flex Consulting charge
VAT if you do not enter a valid VAT ID Number. Provide a valid
VAT ID Number on your
billing profile
to incur no VAT charges.
If your billing address is in Ireland, Atlas and Flex Consulting
always charge VAT, even with a valid VAT ID Number.
India
Atlas charges
GST if you do not enter a valid GST ID Number. Provide a valid
GST ID Number on your
billing profile
to incur no GST charges.
Flex Consulting doesn't charge GST.
United Kingdom (UK)
Atlas charges
VAT if you do not enter a valid VAT ID Number. Provide a valid
VAT ID Number on your
billing profile
to incur no VAT charges.
Flex Consulting doesn't charge VAT.
South Africa
Atlas charges VAT.
Flex Consulting doesn't charge VAT.
Singapore
Atlas charges GST if you do not enter a valid GST ID Number.
Provide a valid GST ID Number on your
billing profile to incur no GST
charges.
Flex Consulting doesn't charge GST.
Switzerland
Atlas and Flex Consulting charge VAT.
Strong Customer Authentication (SCA) Changes
SCA is a new European regulatory requirement to reduce fraud and make online payments more secure. All payment service providers are required to build additional authentication into their checkout flow once SCA goes into effect. Customers in European Economic Area (EEA) may be required to authenticate their credit cards depending on the card's issuer, starting 14 September 2019. If your credit card issuer requires authentication, review the following Authentication Process to continue paying for MongoDB Atlas seamlessly with a credit card.
Marketing emails will be sent out to affected customers announcing the policy change and the steps necessary to comply with SCA.
Authentication Process
The following sections cover different ways to authenticate your credit card to comply with Strong Customer Authentication.
Deploy a Paid Database as a New User
New Atlas users who do not have a payment method saved can authenticate a new credit card when paying for a database deployment on the Create a Database Deployment page. To learn more, see Create a Database Deployment.
Edit Payment Method
Existing users can edit their Payment Method to authenticate a new credit card or reauthenticate an existing credit card to comply with SCA:
Navigate to the Billing page.
- Click your desired organization from the Organization menu if you don't see it displayed.
Click Billing.
The Overview tab should be selected and that page displayed. If it isn't, click Overview.
When you select an invoice, the sidebar shows a Billing option. You can click this link as well.
Click Edit in the Payment Method card.
Update your Billing Address details as needed.
Field | Necessity | Action |
|---|---|---|
Country | Required | Select the country for your billing address. You can also
start typing the name of the country and then select it from
the filtered list of countries. |
VAT ID | Conditional | Atlas displays the VAT ID field if you select a country other than the United States. To learn more about VAT, see VAT ID. If your company's billing address is in a country other than
the United States (USA), Atlas typically charges VAT if you do
not enter a valid Important If your billing address is in Ireland or certain Canadian provinces,
Atlas always charges VAT, even with a valid To learn more about VAT by region, see International Usage and Taxation. |
Address Line 1 | Required | Type the mailing address for your billing address. |
Address Line 2 | Optional | Type an additional line for the mailing address for your
billing address. |
City | Required | Type the name of the city for your billing address. |
State/Province/Region | Required | Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:
|
ZIP or Postal Code | Required | Type the ZIP (U.S.) or Postal Code (other countries) for your
billing address. |
Click Next.
Update your Payment Method details as needed.
Click the radio button for Credit Card or Paypal.
If you selected Credit Card, type values for the following fields:
FieldNecessityActionName on CardRequiredType the name that appears on your credit card.Card NumberRequiredType the 16-digit number that appears on your credit card. American Express uses a 15-digit number.Expiration DateRequiredType the expiration date for your credit card in the two-digit month and two-digit year format.CVC
RequiredType the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.If you selected PayPal:
- Click Pay with PayPal.
- Complete the actions on the PayPal website.
All projects within your organization share the same billing settings, including payment method.
Accept or decline your changes.
- To accept your changes, click Submit.
- To decline your changes, click Cancel.
Once you update your credit card information and authenticate, you will be automatically charged for all existing failed payments.
Failed Payment Email
Atlas sends an email after a payment failure with a link to your invoices. Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from the failed payment email:
Click the link in the failed payment email.
Click the Invoice Date of the failed invoice.
Click the Invoices tab.
Atlas displays a list of your invoices.
Retry the failed payment.
Under the Payments section, click Retry next to the failed payment.
Retry Failed Payment
Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from within Atlas:
Navigate to the Billing page.
- Click your desired organization from the Organization menu if you don't see it displayed.
Click Billing.
The Overview tab should be selected and that page displayed. If it isn't, click Overview.
When you select an invoice, the sidebar shows a Billing option. You can click this link as well.
Verify your Payment Method.
View the payment method displayed in the Payment Method card. If this method appears incorrect, click Edit in that card.
Click the Invoices tab.
Atlas displays a list of your invoices.
Retry the payment.
- Locate the row with the failed payment.
- Click Retry.
Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).
Contact Support
Contact support for further assistance.
International Currencies
To pay with Euros, make a request through the sales department.