FAQ: Accounts¶

As an existing Atlas account holder, how do I create a new Atlas project?¶

To learn how to create a project, see Manage Projects.

As an existing MongoDB Cloud Manager account holder, how do I create a new MongoDB Atlas project?¶

When creating a new Project, Cloud Manager offers you the choice to create a Cloud Manager project or an Atlas project.

To learn how to create a project, see Manage Projects.

How do I restore lost access to organizations and projects?¶

If you created your Atlas account using a Gmail or Google Apps account, the following can cause you to lose access to your organizations and projects:

• The Google email address with which you signed up differs from the email address associated to your account. This is most often the case with Gmail or Google Apps aliases.
• Your username or email domain has changed in Google Apps.

To re-gain access to your organizations and projects:

• Ask an Atlas user with the Organization Owner to invite you to the organization to which you lost access, or
• Contact MongoDB Support.

How do I remove my project?¶

You can remove a project if:

• You have the Project Owner role for the project.
• The project has no outstanding invoices.
• The project has no active database deployments.

To delete a project for an organization, you can delete from the organization's Projects view or the project's Project Setting view. For details, see Delete a Project.

How do I delete my Atlas account?¶

To delete your Atlas account, take the following action based on your Support Plan:

To learn more, see Request Support.