Support¶
MongoDB Atlas offers several packages to support your organization or project. Atlas includes a free Basic support plan, or you can upgrade to a paid plan for extended support services. Details on support plans are available through the UI as part of the procedure to change your support plan or by contacting MongoDB.
Required Roles¶
To raise and view support cases, you must have the appropriate roles:
Support Cases | Scope | Role |
|---|---|---|
Can View | Project | Any user with any role in the project |
Can Raise | Project | All user with any project role except the Project Read Only role |
Can View and Raise | Organization and Project | Any user with the Organization Owner for the organization |
Request Support¶
Based on your support plan, you can request support through the Atlas console in the following ways:
Modify a Support Plan¶
When you upgrade, downgrade, or cancel a support plan, billing changes occur on the first day of the next month. When you cancel a support plan during the trial period, billing stops immediately.
Flex Consulting¶
MongoDB Atlas offers personalized, expert consulting with Flex Consulting units.
To purchase Flex Consulting units through the Atlas console:
Navigate to the Support page for your organization.¶
- If it is not already displayed, select your desired organization from the Organizations menu in the navigation bar.
- Click Support in the sidebar.
Purchase Flex Consulting units.¶
- Under Flex Consulting, click Buy Flex Consulting.
- Select a level of engagement.
To learn more or to purchase Flex Consulting units from a representative, see MongoDB Flex Consulting.
You must schedule consulting hours to use Flex Consulting units. When you purchase Flex Consulting, you receive a confirmation email with further instructions.